Regardless of email and instant messaging chat applications becoming increasingly popular among businesses, the phone system is still the cornerstone of any organisation’s operations, specifically, the voice system in the cloud is becoming the new normal for many organisations around the World.
When you think about it, it truly is easier to have a quick chat with someone than wait around with uncertainty over whether or not they have seen or will reply to your email. On a typical day, you might pick up the phone to talk to a client, a partner, a customer or a colleague, with each conversation potentially discussing some critical topics!
Despite business owners knowing this information, however, often little is done to audit and improve the efficiency of such a vital tool for your business. Many organisations are still relying on old analogue systems. Now we know what you might be thinking, don’t change what’s not broken, right? Well, in this case, we would have to say wrong, especially when change, although sometimes scary, can lead to an exponential improvement in dramatically improving the overall customer experience and reducing your business’s cost.
We are, of course, talking about setting up your voice system in the Cloud.
By adopting a cloud-based phone system, you are using the internet to send and receive phone calls rather than relying on legacy systems, leading to a significant competitive advantage in regards to your improved reliability and response time
Having seen such a shift in how businesses operate in the past 12 months, all core business operations must be redesigned to ensure productivity and efficiency. The most significant benefits of this, you ask?
We thought you might ask, which is why we put together a list of our top three below:
Higher level of availability and mobility
Whether you want to make a work call from your mobile, desktop computer or laptop at home, you will be able to access and call from the same number. No more having to be reliant and stuck to your office chair to make a call!
Subscription-based costing, which means it’s cheaper for you to run
Setting up your voice system in the cloud results in a more affordable cost per call than standard phone systems. Depending on your provider, you will only have to pay extra for the exact features you use, which means no unnecessary spending and only using what you need. Another bonus is that the initial setup cost for hardware is significantly cheaper.
Reliability is improved
Unfortunately, the cloud providers still have issues as we have seen recently, however, they are far and few between. Imagine if a bad storm hit or your phone company had system-wide issues? How long would your phones be down, and what would that mean for your business? When your voice system is in the Cloud, your provider will ensure your business is provided with the tools and support to mitigate any internet-based risks or issues to reduce downtime and associated impacts of downtime.
There is so much talk of everything in the World going back to “normal”; however, we need to consider that the days of on-premise and centralised systems and applications might be over. One of the most significant competitive advantages is, at times, not necessarily being the best at something but being the first to spot and adopt a trend.
By embracing and optimising your remote and flexible working arrangement, you will ensure your processes are as efficient and optimised as possible, which in turn will provide a distinct competitive advantage.