Focused on creating extraordinary experiences by optimising the use of technology.
WHAT WE DO
Our high skilled and dedicated Managed Services team can look after every aspect of your IT environment and ensure everything is running smoothly… Read More
Remove manual process intervention with our BPM (business process management) solutions… Read More
IT Project Services
Want to achieve specific business goals and outcomes? Our projects can align your IT with your business objectives… Read More
Cloud solutions are a natural for today’s connected business. They transform data storage and access. They liberate communications… Read More
WHICH OF OUR PACKAGES SUIT YOUR BUSINESS NEEDS?
Service Level Delivery
SLA compliance. How our clients measure how well we deliver the services promised. Tech industry average is 82%
Net Promoter Score is the accepted standard for benchmarking client satisfaction by industry. The tech industry average is 58.56
First Call Resolution (FCR)
FCR is a measurement of the total number of issues reported, that were resolved correctly on the first attempt. The tech industry benchmark is 60%
Client Cost Savings
Year to date, Client cost savings since introduction to Excite IT services model in comparison to former IT supplier. Less downtime for users, enabling higher productivity
Is your current IT setup delivering an extraordinary experience?
Optimised technology can transform productivity, elevate the customer experience and free you to excel in business. Let’s talk about how.