Why Excite IT is being Vendor Agnostic

One of the biggest benefits of being a small business is that you can follow and define your own path, mission and goals, and ultimately focus on the niche that best suits your company culture. Excite IT is truly customer focused by providing exceptional customer services. We make decisions based on what will benefit our clients and partners. By continuing research of information technology, we stay up to date and are confident of coming up with the best solutions and services for clients. We understand their needs and we deliver them at the appropriate time. We still have our first employee, and our first client. Of course, accepting a company culture and philosophy whether it is being really customer-focused or placing customer first, has not been without its challenges and obstacles. Most small and medium enterprises usually depend on partner relationships to provide additional services and products that make up valuable offerings for customers. In order to operate a business and stay competitive, you can’t link just to one partner, but you have to be vendor agnostic.

 What Does It Actually Means to Be Vendor Agnostic?

Vendor agnostic simply means being “vendor neutral”. It means being really customer-focused by selecting the best prices, solutions and services for a customer based on the client’s requirements and not a vendor that we are partnered with.

By providing such a neutral assistance, Excite IT stays familiar with all of the information technology trends up to date. With continuous researching of the market and competitors, Excite IT is able to maintain an entirely functional lab environment to endlessly evaluate different platforms and solutions.

The real meaning of being Vendor Agnostic is whether the company knows customer’s requirements of each product, service and solution, and is able to define the key solution for the specific customer based on their desires.

Why This Philosophy and Culture Works for Us

Being vendor agnostic is for us the winning strategy. When we see our clients winning and doing well, we feel as though we have won as well. Excite IT loves seeing our clients grow and prosper. Being a part of their story is a privilege and honour.

A realistic outlook enables a realistic approach. So when it comes to choosing or recommending new solutions for our clients, we are able to put aside vendor loyalties and ensure that we have the right solution components for client’s needs based on our evaluation and research. The goal is to make sure that the customer always comes first and at the same time provide new solutions based on what will benefit our clients, partners, and charity associates.